Downsizing without Alienating Customers

In this economy, where it’s been exceedingly tough to generate more income due to the fact that fewer individuals and businesses are spending quite as freely as they were once capable,  reducing overhead has been the easiest way for warehousing and logistics companies to maintain profitability.  Usually the two largest areas of expense lay in employees and in rent, and since it’s impossible to run a material handling business without employees, many companies are doing what they can to reduce the amount of money they spend per month on rent.

The biggest problem with shrinking your operating space is the risk of not being able to fully serve your customers – the only way reducing overhead works to maintain profitability is if it doesn’t cause the loss of some of your sales.  This means that a warehousing or distribution company needs to carry as much inventory and maintain the very same fluidity of operation, but they need to do so in a smaller space.

Though this may not sound very realistic, with the right employees and the right equipment it is very possible.  Lifts and carts from DJ Products are consistently reliable and easy to maneuver in even the tightest of spaces.  These quiet and ergonomic carts are among the safest in the business for warehousing employees to operate and they allow just one user to move a multitude of smaller items or a few heavy items without enlisting anyone’s help.

A few well trained employees who have access to the best material handling equipment can perform a task much more efficiently than a full crew trying to operate outdated equipment that could be prone to failure.  When an incoming shipment can be received and appropriately stationed to go into stock or to go out for an order, then either put away or shipped more quickly and efficiently – a warehouse is able to successfully operate in a potentially much smaller environment.

Preparation Can Aid in Overcoming Unforeseen Obstacles

There are a number of things, out of your control, that can hamper your ability to get shipments out to your customers in a timely manner.   Any time you are bringing in products from a location that isn’t local, you can become the victim of shipping delays that can affect how quickly you are able to fulfill customer orders; and any time you are in need of an out of stock or made to order item, production delays can most certainly affect the prospected arrival date of materials.

Many of your customers may be understanding and not overly critical of you if the delays don’t impact their business too greatly, but others are only concerned with getting their order as quickly as possibly and don’t want to hear excuses of manufacturer delay.

Though your hands might be tied when it comes to manufacturer delays, you can help to offset these undesirable instances by being as prepared and efficient as possible in your own operations.  Properly trained and motivated employees who operate in a safe and organized environment with reliable equipment can turn around freight from receipt to shipment much more quickly and much more accurately than employees who work in a cluttered environment with outdated equipment that could be prone to breakdown.

Lifts and carts from DJ Products can handle a heavy workload for a full eight hour shift on a single charge and they are designed with the employee’s safety in mind.  All equipment from DJ Products is ergonomically designed to dramatically cut down on work related injuries and these lifts and carts make it easy for a single person to handle loads of material that would have required two people working with a manual cart.

You can’t control what happens outside of your facility, but by being as efficient and prepared as possible you can minimize the potential damaged caused by delays with quick and accurate actions within your facility.

Ergonomics Investment Adds to Healthy Bottom Line

Every dollar invested in an ergonomics program results in a savings of $4. That’s the astounding finding of a recent study on the cost effectiveness of implementing ergonomics programs in U.S. manufacturing and business settings.

In the past, many companies didn’t initiate ergonomic programs until forced to do so in response to workers’ compensation claims. The expense associated with claims coupled with the responsibility to eliminate hazardous work conditions forced companies to implement solutions to address ergonomics issues. But acting after the fact only prolongs the agony, pointed out Mike Kind, writing for the New Hampshire Business Review. “As claims are filed, an organization’s workers’ compensation premium increases immediately upon renewal. It then takes a three-year history of reductions in claims for the rate to drop.”

Proactively implementing an ergonomics program may not eliminate every future workplace injury, but the use of ergonomically-designed equipment and the introduction of ergonomic practices has been shown time and again to significantly reduce workplace injuries and their associated costs. In most cases, the cost of ergonomics equipment is recouped within the first year.

As an example, Kind cited a highly computerized operation in which more than half of the employees reported musculoskeletal disorders during their first year on the job. Implementation of an aggressive ergonomics program, including new equipment, procedures and training, resulted in an overall 50% decrease in worker complaints.

Proactive implementation of ergonomics initiatives impacts your bottom line immediately and positively.  “In one client research study, it was determined that for every dollar invested in an ergonomics program, $4 in cost savings were achieved,” Kind said. Reduction of worker injury results in significant savings in direct medical costs, insurance and workers’ compensation premiums. Lost work-hours due to doctors’ appointments, physical therapy sessions, sick days and absenteeism decrease. As employee safety and well-being improve, workplace morale increases, bringing with it a healthy work environment, increased productivity and improved customer service.

Creating a successful ergonomics program hinges on three important elements, Kind said:

  • Support of top management and inclusion in the corporate culture 
  • Establish goals and measure results
  • Provide effective education, training and leadership

Next time: Tips for creating a successful ergonomics program

Speed is Crucial, but Not At the Cost of Safety

Your business depends on your employees’ ability to receive and then distribute your product to your customers.  The quicker and more accurately this can be done, the better – unless of course it puts those valuable employees at an increased risk of injury.

In order for your warehouse or distribution center to operate as smoothly and efficiently as possible, your equipment needs to be just as safe as it is fast or you actually run the risk of slowing the order filling process while you deal with the circumstances surrounding the injury.  Losing one of your valued employees to injury can seriously hamper your efforts even if you are a reasonable large company – in a very small environment where each person is critical to operations, that loss of one person can be crippling.

Forklifts, reach trucks and electric jacks all come with a very long list of warnings because material handling can be a very dangerous job if safety guidelines aren’t properly followed.  Employees are required to travel reasonably long distances with loads of product that often weigh thousands of pounds – attempting this on a machine that isn’t designed for safety can lead to very serious injuries or even death.

The lifts and carts from DJ Products are designed to be the safest material handling equipment that your employees can use.  Built in design features ensure that every employee, regardless of height or size can move and lift material in such a way that any chance of injury is dramatically decreased when compared to manual material handling

It just so happens that the safest material handling equipment available also happens to be among the most efficient.  DJ Products equipment is capable of transporting heavy loads quickly, quietly and safely regardless of the distance between the loading dock and the storage rack – and you’ll be able to use your electric cart for a full eight hour shift on a single charge, so there is no need to worry about equipment failure.  Remember that the fastest equipment isn’t always the most efficient, and when it comes to fulfilling orders and keeping your business competitive efficiency trumps speed every time.

Recession Leads to Survival of the Fittest

It’s Darwin’s principle of natural selection in action. In a poor economy, only the strong survive. A recession “always hits manufacturing first and hardest,” Hank Cox of the National Association of Manufacturers recently told the Minneapolis Star Tribune. According to the Associated Press, in December, “manufacturing activity sank to its lowest point in 28 years,” with indexes falling farther than expected. Some index components, including new orders, fell to historic lows not seen since the 1948-49 recession. Overall, the manufacturing index, which has been steadily declining over the past six months, reached its lowest reading since June 1980, the tail-end of the last major recession.

Major players from Dow Chemical to Ford Motor Co. to Anheuser Busch are chopping jobs and shutting down factories in an attempt to stop the financial hemorrhaging, but it may not be enough. With the global economy in a tailspin, manufacturers can’t rely on exports to save them from disaster. And when the big guys are flailing, you can bet small businesses are being hammered. From manufacturing to retail and everywhere in between, the economy is taking a toll on American businesses. No sector of the economy is proving to be recession proof. No one reported growth in December and most sectors of the economy reported declines in everything from new orders to production, employment and prices. Weak companies are going to fail. It’s survival of the fittest, but those companies that do survive the recession are predicted to emerge far stronger than before and in an arena with less competition. To make the cut, you’ll need to roll with the punches and be proactive about the changes that are coming.

The floundering economy and growing jobs crisis has given the incoming Obama administration a popular mandate to change America (see our previous two posts). Industry experts tell us to expect increased government oversight and regulation. Public backlash from the highhanded attitude of financial institutions that refused to disclose how they spent bailout money has assured that future government help will come with lots of strings attached. Add to that President-elect Obama’s campaign pledge to American workers to improve workplace safety and his pledge to the public to increase environmental protection, and American businesses should be girding for a new era of more invasive government regulation.

There are always two ways to handle change. You can rail and fight against it, or you can embrace it and use it to position yourself ahead of the competition. Time and again, history proves that those who look to the future and embrace change survive. As competition increases, the companies that are proactive about incorporating new technology, new equipment and new processes into their operations are the ones that will rise above their competition and live to see a better tomorrow.

Next time: How DJ Products can help you be a survivor.

Ergonomic Equipment Cuts Strain on Depleted Workforce

News continues to look dire for the labor market. The Conference Board Employment Trends Index, or ETI, continued to decline in October. Down nearly 12% from a year ago, the index fell to 105.3 in October, a further 2% decrease from its September level. And the future isn’t looking good, said Conference Board Senior Economist Gad Levanon who predicts continued deterioration of the labor market and rising unemployment rates well into 2009.

“The economic developments of the last two months made it clear to businesses that demand for goods and services in the U.S. is declining, and businesses are responding by aggressively slashing their payrolls,” said Levanon in an interview published in Manufacturing & Technology eJournal. “Unfortunately, it seems this environment will persist for several more quarters and business leaders will continue reducing their workforce.”

Published monthly by the Conference Board, a global non-profit business organization that monitors and forecasts economic trends, the ETI is a compilation of eight labor-market indicators:

  • percentage of workers who find jobs “hard to get”
  • initial unemployment insurance claims
  • percentage of companies with job openings
  • number of temporary hires
  • number of part-time workers working for economic reasons
  • number of job openings
  • industrial production rates
  • real manufacturing and trade sales

Whether we like it or not, in a recession most businesses are forced to trim labor costs in order to survive. It’s happening in every sector of U.S. economy. From retail sales to office workers to manufacturing, layoffs are occurring, workforces are being downsized and retiring workers are not being replaced. This means fewer workers must shoulder greater burdens if production quality and output are to be maintained.

Ergonomically-designed equipment easily enables a single worker to do a job that may previously have required two or more workers when performed manually. By transferring physical effort from the worker to the equipment, ergonomically-designed carts and equipment movers allow business owners to effectively reduce their workforce without taxing their workers.

Ergonomic equipment is designed to prevent the expensive and debilitating musculoskeletal injuries that plague manual pushing, pulling and lifting tasks.  The introduction of ergonomic equipment and ergonomic practices into the workplace have been shown in countless studies to immediately reduce worker injury, decrease associated medical and insurance costs and improve worker morale and productivity.

To find out how ergonomically-designed equipment can help you maintain production values with a depleted workforce, talk to the ergonomic experts at DJ Products.

Freight Solutions for Small and Medium Sized Warehouses

A forklift is a great asset for moving palletized freight or heavy loads from point a to point b in your facility, but not every plant or warehouse that handles heavy loads has the storage capacity or room to maneuver for a forklift to be a viable option.  In many of these establishments, employees are manually handling these heavy loads and workers are risking injury every single day in order to perform their job.

You don’t need extra wide aisles in order to operate a powered machine that can move heavy equipment or loads from one end of your warehouse to the other; you can get the same power delivered by a full sized fork truck in the smaller and easier to maneuver CartCaddy4SC powered hand truck from DJ Products.

The CartCaddy4SC allows workers to quickly, safely and easily handle loads up 4,500 pounds in situations where a full sized forklift would be too big a piece of equipment.  The CartCaddy4SC can also be an incredible compliment to a full sized forklift in high volume warehouses that require multiple large loads to be handled at the same time but that don’t have the budget, need or space to merit having two forklifts on site.

Just like all of the material handling equipment from DJ Products, this powered hand truck is built with both functionality and safety in mind.  This piece of equipment is easy to use, quiet, ergonomically designed and can run for a full eight hour shift with regular use on a single charge.

Your business can operate much more smoothly and safely with the proper equipment for the job and if you need heavy loads moved in tight quarters or need to safely get heavy equipment or stock from one place to another while your forklift is in use elsewhere – your business could certainly benefit from having a powered hand truck on site.

Pushmi-Pullyu Mentality Increases Workplace Injury

Remember the Pushmi-pullyu (push-me-pull-you) from Hugh Lofting’s Dr. Dolittle stories for children? It was an antelope with two heads, one on each end of its body. (In the popular Eddie Murphy movies, they used a llama.) Whenever the creature wanted to move, both heads would take off at once, pushing and pulling back and forth and going nowhere. Since pushing and pulling exert two of the greatest stresses on the body, the poor critter must have been in constant need of the good doctor’s chiropractic skills! That same Pushmi-pullyu mentality toward workplace task and equipment design can put your employees at serious risk of sustaining disabling musculoskeletal injuries.

Pushing, pulling, lifting and carrying tasks place a greater strain on the human body’s soft tissues — muscles and tendons — than any other tasks. These tasks are also universal to nearly all work environments. Wheeled carts, platforms or equipment must be loaded and unloaded and pushed and pulled through manufacturing plants, distribution centers, hospital corridors, grocery store aisles, hotel hallways, office buildings and retail establishments. Most jobs require at least occasional pushing, pulling, lifting or carrying; and many jobs require workers to spend their entire workday engaged in these activities, performing the same, repetitive movements hour after hour. The cumulative wear and tear on the body can lead to serious injury of soft tissues and eventual disability.

Too often tasks, work spaces and equipment aren’t designed to accommodate the natural differences in the size and physical capabilities of workers. A task performed first shift by a six-foot, 180-pound, 25-year-old male may be performed second shift by a five-foot three-inch, 130-pound, 45-year-old female and third shift by a five-foot seven-inch, 260-pound, 60-year-old male. Because work tasks and equipment are usually designed around a “standard” worker type — which, unfortunately, few workers match — most workers are forced to assume awkward postures while exerting force to complete work tasks. Serious, debilitating strains and sprains can result, particularly when these actions are repeated over time.

When soft tissues in the arms, shoulders, back and legs are injured, the tissues recover, though it may take some time. But repeated injury, particularly when it occurs before tissues have had time to fully recover, interferes with the body’s natural healing process, overwhelming the body’s ability to recover and leading to permanent, disabling injury. Such cumulative traumas are called musculoskeletal disorders. Also referred to as repetitive stress injuries and repetitive motion injuries, these serious, disabling strains and sprains cost U.S. businesses tens of billions of dollars each year.

Next time: Ergonomics; just what the doctor ordered.

Tips for Creating a Successful Ergonomics Program

Last time we talked about the financial and production benefits of implementing an ergonomics program (see our Nov. 24 post). A recent study on the bottom-line value of ergonomics showed a $4 savings for every dollar invested. Most businesses that purchase ergonomic equipment recoup their investment costs within the first year. The financial benefits alone make ergonomic equipment a shrewd investment in your future. But forward-thinking businesses that investment in ergonomics understand that they are also making a powerful proactive investment in the health, safety and retention of their workforce.

Creation of a successful ergonomics program requires three important elements, Mike Kind wrote recently in the New Hampshire Business Review:

Support of top management. To be successful, an ergonomics initiative must become part of your corporate culture and be thoroughly embraced and supported by top management. The introduction of an ergonomics program can be an excellent step toward creating a wellness-based focus in your organization, notes Kind.

Other wellness-centered activities include offering wellness training classes, scheduling health screenings and flu shots, providing healthier snacks and beverages in vending machines, sponsoring Weight-Watchers groups, offering gym membership discounts. Employers only stand to gain from sponsoring activities that promote a healthy workforce.

Established goals and measurable results. Any new initiative requires a bit of tweaking once it’s off the launch pad. Particularly in the early weeks of a launch, it’s important to conduct regular workplace assessments of a new ergonomics program to ensure that maximum efficiency and productivity are achieved. Close monitoring of employee complaints, injury reports, medical costs, workers’ compensation claims, absenteeism, lost man-hours and production results will provide the hard data needed to assess the success of your program and make any necessary changes.

Kind adds a word of caution: Don’t be surprised if you find an initial increase in incident reports. As employees learn about ergonomic issues, they are more likely to recognize the symptomatic causes of musculoskeletal complaints and report them. As your ergonomics program progresses and becomes an effective component of corporate culture, incidence reports will decrease significantly.

Next time we’ll discuss the importance of effective education, training and leadership in implementing a comprehensive ergonomics program in your workplace.

Ergonomics: Just What the Doctor Ordered

Pushing, pulling, lifting and carrying tasks place a greater strain on the human body’s soft tissues — muscles and tendons — than any other workplace tasks. Universal to nearly every work environment, these tasks are the source of musculoskeletal injuries that annually cost U.S. businesses tens of billions of dollars. Fortunately, most of these injuries are preventable. The debilitating and disabling strains and sprains that annually plague millions of U.S. workers can be largely prevented with the adoption of ergonomic practices and the use of ergonomically-designed equipment.

Workers come in all shapes and sizes, but work tasks and equipment are usually “one size fits all.” Most workplace musculoskeletal injuries occur when workers are forced to adapt their bodies to fit the task or equipment, torquing their bodies into awkward postures that increase stress on muscles and tendons. For example, when pushing, pulling or maneuvering a heavy wheeled cart, a worker must exert significant force to overcome rolling resistance. While handholds designed to assist in force delivery may be at the correct level for an average-sized male, even an averaged-sized female worker will have to stretch and strain to move the cart, placing undue stress on back, leg, shoulder and arm muscles. The risk of musculoskeletal injury is great when worker and equipment are not a perfect fit.

Ergonomics is the science of fitting the equipment or task to the capabilities of the worker to prevent musculoskeletal injury. Ergonomically-designed equipment, like the powered carts and movers designed and manufactured by DJ Products, takes into account a host of variables that affect worker production and efficiency. The type of task, force required, worker gender and diversity, optimal handhold height, distance, and frequency of the task must all be considered in the design of ergonomic equipment.

DJ Products is a major innovator in the design and manufacture of ergonomic solutions to material handling situations. Our ergonomically-designed electric and motorized carts, tugs and movers eliminate the strains and pains associated with manually pushing and pulling heavy carts, equipment or materials in a wide variety of industrial and retail environments. Our products are less costly, smaller and more maneuverable than traditional electric equipment used to move carts and equipment on production floors and in warehouses. Our battery-powered walk-behind movers provide maximum operator control and safety while offering superior maneuverability, even in narrow or tight spaces like busy hospital corridors and crowded grocery aisles. As a leading manufacturer of ergonomic powered carts and movers, DJ Products has built a reputation for developing ergonomic solutions to unique and specialized customer material handling challenges. Contact our ergonomic sales engineers today for an evaluation of your ergonomic needs.