A number of companies use our terminal tractor to increase efficiency in their yards, but what happens when a facility doesn’t share that sense of urgency? One husband-and-wife owner-operator trucking team recently shared their story of a great job that turned into a disaster to warn about the importance of reading the fine print on the load rate confirmation.
Too Good to be True?
After delivering a load in Phoenix, Gary and Ondena Caraway were left without an outbound job. Ultimately, they found and booked a job for Amazon through Mercer, the carrier from which the Caraways lease their truck. The job required a deadhead into Las Vegas, but the rate seemed to be enough to make it worthwhile.
The first sign of trouble came when the Caraways dropped their trailer at noon for loading. While it was promised for 4 p.m. that same day, it wasn’t ready for pick-up until 4:30 the next morning.
An Unpleasant Surprise
The Caraways left Las Vegas on Thursday afternoon with an appointment to deliver the load to the Amazon facility in Edwardsville, IL at 4 a.m. the following Sunday. On the way, Gary pulled up Mercer’s mobile app to complete the required documentation.
At that point, Gary noticed the fine print stating that unloading time was 12 to 48 hours. As if that wasn’t bad enough, the process ended up stretching out to a full week. Based on the number of bobtails the Caraways saw at a nearby truck stop, they’re convinced that theirs was not an isolated situation.
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