TrailerCaddy Request Support - DJ Products - The Netherlands

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Formulier voor ondersteuningsaanvragen

Geef ons de onderstaande informatie, zodat we het probleem kunnen diagnosticeren en bepalen hoe we u het beste kunnen helpen.

What is your company name?

Who should we work with at your company to resolve the issue?

First Name

Last Name

Contact Phone Number

Contact Email

When the problem was encountered...

Describe how the machine was being used when the failure occurred?

Did the LED display any fault codes?YesNo

Please list the codes...

What was the total trailer weight, including load?

What was the estimated tongue weight of the trailer?

What type of trailers do you normally move? (include length, number of axels, etc)

Will the TrailerCaddy lift the trailer off of the ground?YesNo

Does the horn blow when you attempt to lift the trailer?YesNo

While the trailer was raised on the TrailerCaddy kingpin lift tower, did you/can you capture the reading on the hydraulic lift pressure gauge?

Location of hydraulic lift pressure gauge

Describe the terrain that the trailer travels across.CementAsphaltCrushed gravelRough surfaceTrailer wellInclineBumps/humpsOther

Please specify the terrain

Please attach pictures of the terrain here if you believe the above conditions were related to the problem with your unit.

Please describe the task that was being performed at the time the problem was first noticed. (example – raising or lowering king pin, leading trailer across the lot, backing trailer into dock)

Are there any noises, smells, leaks coming from the unit, and can you see any damaged parts on the machine?YesNo

Please describe

Please provide the Serial Number of your product. It can be found on the yellow DJ Products label.

Next Steps: In order to diagnose the issue, we will need to work with someone who has access to the TrailerCaddy and will be able to look at different components while talking with our service tech via telephone. We may also request additional pictures or video during that call. Thank you!

Once you hit the submit button below, you will receive an automated confirmation that we have received your request. You should expect a call from one of our technicians within four business hours.

We specialize in customizing battery-powered tug solutions for all industries and applications.

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