What is your company name?

Describe how the machine was being used when the failure occurred?

Did the LED display any fault codes?YesNo

What was the total trailer weight, including load?

What was the estimated tongue weight of the trailer?

What type of trailers do you normally move? (include length, number of axels, etc)

Will the TrailerCaddy lift the trailer off of the ground?YesNo

Does the horn blow when you attempt to lift the trailer?YesNo

While the trailer was raised on the TrailerCaddy kingpin lift tower, did you/can you capture the reading on the hydraulic lift pressure gauge?

Describe the terrain that the trailer travels across.CementAsphaltCrushed gravelRough surfaceTrailer wellInclineBumps/humpsOther

Please attach pictures of the terrain here if you believe the above conditions were related to the problem with your unit.

Please describe the task that was being performed at the time the problem was first noticed. (example – raising or lowering king pin, leading trailer across the lot, backing trailer into dock)

Are there any noises, smells, leaks coming from the unit, and can you see any damaged parts on the machine?YesNo

Please provide the Serial Number of your product. It can be found on the yellow DJ Products label.