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支持申请表
请向我们提供以下信息,以便我们可以诊断问题并确定如何最好地帮助您。
What is your company name?
Who should we work with at your company to resolve the issue?
First Name
Last Name
Contact Phone Number
Contact Email
When the problem was encountered...
Describe how the machine was being used when the failure occurred?
Did the LED display any fault codes?
Yes
No
Please list the codes...
What was the total trailer weight, including load?
What was the estimated tongue weight of the trailer?
What type of trailers do you normally move? (include length, number of axels, etc)
Will the TrailerCaddy lift the trailer off of the ground?
Yes
No
Does the horn blow when you attempt to lift the trailer?
Yes
No
While the trailer was raised on the TrailerCaddy kingpin lift tower, did you/can you capture the reading on the hydraulic lift pressure gauge?
Location of hydraulic lift pressure gauge
Describe the terrain that the trailer travels across.
Cement
Asphalt
Crushed gravel
Rough surface
Trailer well
Incline
Bumps/humps
Other
Please specify the terrain
Please attach pictures of the terrain here if you believe the above conditions were related to the problem with your unit.
Please describe the task that was being performed at the time the problem was first noticed. (example – raising or lowering king pin, leading trailer across the lot, backing trailer into dock)
Are there any noises, smells, leaks coming from the unit, and can you see any damaged parts on the machine?
Yes
No
Please describe
Please provide the Serial Number of your product. It can be found on the yellow DJ Products label.
Next Steps:
In order to diagnose the issue, we will need to work with someone who has access to the TrailerCaddy and will be able to look at different components while talking with our service tech via telephone. We may also request additional pictures or video during that call. Thank you!
Once you hit the submit button below, you will receive an automated confirmation that we have received your request. You should expect a call from one of our technicians within four business hours.
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