Please provide us with the information below so that we can diagnose the issue and determine how best to help you.
Please provide your property name?
Who should we work with at your company to resolve the issue?
First Name
Last Name
Contact Phone Number
Contact Email
Please provide the Serial Number on your WasteCaddy
Is there an error code showing (Applies WasteCaddy Heavy Duty Only)
How was the unit being used when the problem occurred?
Please describe the problem you have encountered:
What does the battery charge indicator show?
When the charger is plugged in, what lights come on?
Are you able to push/move the unit by hand?YesNo
The break lever near the drive wheel, under the WasteCaddy may be disengaged. It should be in the “down” position.
Have you seen smoke or do you smell any electrical burn?YesNo
What does the voltmeter read? How many volts on the dial?
Have you removed the battery panel and checked the voltage on each battery?YesNo
What is the voltage reading for each battery?
Please attach pictures of the terrain here if you believe the above conditions were related to the problem with your unit.
Next Steps: In order to diagnose the issue, we will need to work with someone who has access to the WasteCaddy and will be able to look at different components while talking with our service tech via telephone. We may also request additional pictures or video during that call. Thank you!
Once you hit the submit button below, you will receive an automated confirmation that we have received your request. You should expect a call from one of our technicians within four business hours.