wastecaddy Support-Anfrage

Support-Antragsformular

Bitte geben Sie uns die folgenden Informationen an, damit wir das Problem diagnostizieren und bestimmen können, wie Wir Ihnen am besten helfen können.

Please provide your property name?

Who should we work with at your company to resolve the issue?

First Name

Last Name

Contact Phone Number

Contact Email

Please provide the Serial Number on your WasteCaddy

Is there an error code showing (Applies WasteCaddy Heavy Duty Only)

How was the unit being used when the problem occurred?

Please describe the problem you have encountered:

What does the battery charge indicator show?

When the charger is plugged in, what lights come on?

Are you able to push/move the unit by hand?YesNo

The break lever near the drive wheel, under the WasteCaddy may be disengaged. It should be in the “down” position.

Have you seen smoke or do you smell any electrical burn?YesNo

What does the voltmeter read? How many volts on the dial?

Have you removed the battery panel and checked the voltage on each battery?YesNo

What is the voltage reading for each battery?

Please attach pictures of the terrain here if you believe the above conditions were related to the problem with your unit.

Next Steps: In order to diagnose the issue, we will need to work with someone who has access to the WasteCaddy and will be able to look at different components while talking with our service tech via telephone. We may also request additional pictures or video during that call. Thank you!

Once you hit the submit button below, you will receive an automated confirmation that we have received your request. You should expect a call from one of our technicians within four business hours.

Support-Antragsformular

We specialize in customizing battery-powered tug solutions for all industries and applications.