Describe the problem you encountered.

Be sure to include information like: what were you moving, how much did it weigh, do you know what tongue weight is, were there bumps or humps in the path that may have contributed to the problem, were you moving up or down an incline, were you making a tight turn?

Please provide pictures and/or video that show the problem.

Who should we work with at your company to resolve the issue?

Please provide the Serial Number of your product. It can be found on the silver DJ Products label.

Next Steps: In order to diagnose the issue, we will need to work with someone who has access to the TrailerCaddy and will be able to look at different components while talking with our service tech via telephone. We may also request additional pictures or video during that call. Thank you!

Once you hit the submit button below, you will receive an automated confirmation that we have received your request. You should expect a call from one of our technicians within four business hours.