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Support Request Form

Please provide us with the information below so that we can diagnose the issue and determine how best to help you.


  • Be sure to include information like: what were you moving, how much did it weigh, do you know what tongue weight is, were there bumps or humps in the path that may have contributed to the problem, were you moving up or down an incline, were you making a tight turn?
  • Drop files here or
  • Next Steps: In order to diagnose the issue, we will need to work with someone who has access to the TrailerCaddy and will be able to look at different components while talking with our service tech via telephone. We may also request additional pictures or video during that call. Thank you!

    Once you hit the submit button below, you will receive an automated confirmation that we have received your request. You should expect a call from one of our technicians within four business hours.