In the highly competitive hospitality industry, an outstanding customer experience will set your hotel above the others. Here are four tips for becoming a great hotel manager, who surpasses customer expectations and maintains a high-achieving staff.

1. Follow-Up Is Key

Part of your job is handling concerns of both customers and staff. Make it a habit to listen carefully to everyone and follow through on any necessary action. You will quickly develop a reputation for integrity that will inspire loyalty in others.

2. Stay on Top of the Financial Situation

It’s easy to get lost in the day-to-day finances of your hotel, but it’s the overall picture that matters. Keep good records of all expenses and review them regularly to see if you can reduce costs or shift expenditures to areas of greater need.

3. Be Visible

Yes, you need to spend time in your office on administrative duties, but you’ll lose perspective if you don’t get a first-hand look at what’s going on. Perform random room inspections, observe front-desk operations and chat with your staff on a regular basis.

4. Treat Your Staff Well

Few people respond to an authoritarian approach. You and your staff have the same goal, so they’ll be far more motivated if you treat them all as members of a team.

Dumpster Movers Lighten the Load on Your Staff

Help your staff be more efficient and avoid workplace injuries. Dumpster movers like the WasteCaddyLite from DJ Products save time, prevent injuries and boost productivity. Visit our website to learn more about our extensive line of battery-powered tugs and movers for any application.

The post Four Tips to Be the Best Hotel Manager You Can Be appeared first on DJ Products.

Front desk staff and concierges are both employed by hotels to provide services to their guests. Beyond that initial similarity, the two differ greatly in purpose and function.

Front Desk Staff and Concierge Duties

• Members of the front desk staff interact with guests primarily at arrival and departure. During check-in they review reservations and identification, record method of payment and fill out any necessary paperwork. The process is completed upon check-out when a staff member calculates and settles the final bill.

• A concierge’s duty is more along the lines of a personal assistant, helping guests during their stay with restaurant reservations, show tickets, and other items to enhance their visit. Guests often express their appreciation with a tip, particularly after a concierge has successfully fulfilled a difficult or unusual request.

How Is Technology Changing Customer Service?

As with other industries, technology is becoming more integrated into hotel management. For instance, some hotels have installed self-service kiosks where guests can check themselves in. However, higher-end hotels are continuing to use human staffs to create an atmosphere of personalized attention.

Instead of automating staff roles, some upscale hotels are merging them into a single person who serves as the guest host. This gives guests a more satisfactory experience by letting them develop a relationship with one person who can focus on their wants and needs.

Powered Hotel Carts from DJ Products

Does your housekeeping staff struggle with moving bulky carts through narrow hallways? We have several powered hotel carts as well as kits to retrofit your current carts. Visit our website for more information.

The post Concierge Services are Different from Front Desk Help appeared first on DJ Products.