Hotels Embrace Robots and Automated Butlers
Remember Rosie, the sarcastic but lovable robot maid employed by ’60 cartoon family The Jetsons? She’s becoming closer to reality as the hospitality industry increasingly integrates technology with guest services.
At Your Service: High-Tech Amenities
• The Aloft Cupertino, a stone’s throw from Apple’s California headquarters, employs Botlr, a robotic butler complete with bowtie who will deliver breakfast, towels and toiletries to your room.
• Luxury hotel YOTEL in New York City facilitates luggage storage with YOBOT. Guests leave their bags in a drop-off area for YOBOT to place in a secure locker and retrieve upon request. The entire process is controlled by touchscreens and PIN codes.
• Several Bay Area hotels have taken minibars to the next level with Plum, an automatic dispenser that holds wine at the perfect temperature and serves by the glass.
• All 748 rooms in the Wynn Las Vegas are equipped with Alexa, Amazon’s voice-activated personal assistant that handles tasks from opening the curtains to raising or lowering the temperature.
• Another plush Las Vegas hotel, the Aria, features in-room tablets for use in controlling room features, ordering room service, making spa or restaurant reservations and reading your hometown newspaper.
• Peloton’s internet-enabled exercise bikes are installed in several Westin hotels, allowing guests to take virtual spin classes.
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